Refund & Cancellation Policy

Cancel any time. Your site runs to the end of the month you have paid for, and you are not charged again.

Last updated 11 September 2026

The short version

Website subscriptions are billed monthly in advance. You can cancel at any time, with no notice period and no cancellation fee. When you cancel, your site stays live for the rest of the month you have already paid for, and you are not charged again. Part-months are not refunded.

A worked example

You are on Premium at $199/month and your billing date is the 1st. You pay $199 on 1 September and cancel on 5 September. Your site keeps running until 30 September. No charge is taken on 1 October. The $199 already paid for September is not refunded, because the service was available to you for that month.

How to cancel

Use the subscription management link in your Stripe receipt email, which lets you cancel yourself without contacting us. You can also email support-ats@adulis.com and we will cancel it for you. We do not require a phone call, and we will not ask you to justify the decision.

When we do refund

We will refund in full if:

You were charged after cancelling.
You were charged more than once for the same month.
You were charged for a period in which your site was not available because of a fault on our side.
You never asked for the subscription — for example, someone charged a card that was not theirs to use.

If any of these apply, email us and we will process the refund. Please contact us before raising a chargeback with your bank; a direct refund is faster for you and cheaper for us.

Your site if you cancel

Hosting stops when the paid period ends. If a domain was registered on your behalf, it is yours: you are the registrant of record and we will transfer it to a registrar of your choice at no cost. We do not hold a domain hostage to keep a subscription.

Price changes

We will give at least 30 days' notice by email before changing the price of an existing subscription. If you do not want the new price, cancel before it takes effect.

Questions

support-ats@adulis.com, book a call, or write to ATS, 11420 Santa Monica Blvd, Los Angeles, CA 90025.